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Contact us

Have a question or want more information about AmeriHealth Caritas District of Columbia? Use the contact information below to get in touch.

Help in other languages

If you do not speak English, we can help you. Our language line service has representatives who speak languages other than English. Interpreter services do not cost you any money. Call us at 202-408-4720 or 1-800-408-7511 (TTY/TDD 202-216-9885) to connect to the language line for interpreter services.

Our address

Reach us by mail at:
AmeriHealth Caritas District of Columbia
1120 Vermont Avenue NW
Suite 200
Washington, DC 20005

Members

If you have a question about your benefits or how to join AmeriHealth Caritas District of Columbia, check your Medicaid member handbook (PDF) or Alliance member handbook (PDF).

By email

If you can't find an answer in your handbook, send us a secure email through our secure contact form. If you want general information about a health care topic, email our nurses. They will call you back within 24 hours.

By phone

For questions about... Call...
AmeriHealth Caritas District of Columbia, your benefits or how to join Medicaid Member Services
202-408-4720 or 1-800-408-7511
(TTY/TDD 202-216-9885 or 1-800-570-1190)
Alliance Member Services
202-842-2810 or 1-866-842-2810
(TTY/TDD 202-216-9885 or 1-800-570-1190)
Your health when you can't get in touch with your primary care provider (PCP) Nurse Call Line:
1-877-759-6279
Setting up a ride to a doctor's appointment Non-emergency medical transportation (NEMT) routine reservations:
1-800-315-3485
The status of your scheduled ride NEMT Where's My Ride?:
1-800-315-3485
(TTY/TDD 1-866-428-7588)
Your pharmacy benefits PerformRxSM Member Services (pharmacy services):
1-888-452-3647
(TTY/TDD 1-888-656-2758)
Filing a grievance AmeriHealth Caritas District of Columbia Member Services:
202-408-4720 or 1-800-408-7511
(TTY/TDD 202-216-9885 or 1-800-570-1190)
Suspected fraud or abuse Fraud Hotline:
1-866-575-0417

Providers

By email

Please contact your Provider Account Executive (PDF) or use our secure contact form.

For questions about... Call...
AmeriHealth Caritas District of Columbia Provider Services:
202-408-2237 or 1-888-656-2383
Prior authorizations Utilization Management:
1-888-605-4807
Behavioral health prior authorizations Behavioral Health Utilization Management:
1-877-464-2911
A medical determination Peer-to-peer:
1-877-759-6274
Radiology prior authorizations National Imaging Associates Inc. (NIA):
1-877-517-9177 or www.RadMD.com
Appeals Provider appeals:
1-877-759-6254
Claims Provider Services:
202-408-2237 or 1-888-656-2383
Fax: 202-408-1277