Interpretation and translation services
Interpretation and translation services and services for the hearing and visually impaired are free.
Interpretation services
AmeriHealth Caritas District of Columbia (DC) will provide oral interpretation services if you need them, including at the hospital. Please call Enrollee Services at 1-202-842-2810 or toll free 1-866-842-2810 to get interpretation services. Please call us before your doctor’s appointment if you need interpretation services. Interpreter services are usually provided over the telephone. If you need an interpreter to be with you at your doctor’s appointment, you must let us know 2 business days before the appointment.
Translation services
If you get information from AmeriHealth Caritas District of Columbia and need it translated in another language, call Enrollee Services at 1-202-842-2810 or toll-free 1-866-842-2810.
Services for the hearing and visually impaired
If you have trouble hearing, call Enrollee Services at 1-202-842-2810 or toll-free 1-866-842-2810 or through our TTY service at 1-800-570-1190. If you have trouble seeing, call Enrollee Services at 1-202-842-2810 or toll free 1-866-842-2810. We can give you information on an audio tape, in Braille, in large print or in another language.
Complaints and grievances
If you requested to have interpretation services at your medical visit but did not receive them, you can file a complaint/grievance. Learn how to file a complaint.