Emergencies and Urgent Care

When you or your family need urgent care, we can help!

Urgent care is a convenient option for getting medical care when it’s not an emergency and your primary care provider is not available. Urgent care usually does not require making an appointment ahead of time, and you can even receive care from your own home.

As an AmeriHealth Caritas District of Columbia (DC) enrollee, you have three options for accessing urgent care:

  • MYidealDOCTOR — Talk to a provider over the phone or by video chat
  • No-cost transportation — Schedule a ride to an urgent care clinic near you
  • 24/7 Nurse Call Line — Call the nurse line with health questions or for help deciding if you should go to an urgent care clinic, your provider’s office, or the emergency room 

Urgent care or emergency?

Urgent care is medical care you need within 24 hours that might not be for an emergency.

Emergency care is medical care you need right away for a serious, sudden (sometimes life-threatening) injury or illness. An emergency injury or illness could cause your whole body or parts of your body to stop working or to not work correctly. If you have an emergency, call 911 or go to the emergency room.

The chart below provides some examples of when you may need to go to an urgent care location or the emergency room. If you aren’t sure where you should go to get care, call your primary care provider’s (PCP) office or the 24/7 Nurse Call Line at 1-877-759-6279.

Urgent care

  • Allergies and sinus problems
  • Cold or flu
  • Diarrhea
  • Earache
  • Fever
  • Minor cuts
  • Pink eye
  • Rashes
  • Sore throat
  • Stomachache
  • Upper respiratory infection
  • Urinary tract infection
  • Vomiting

Emergency care

  • Broken bones
  • Chest pain
  • Drug overdose
  • Loss of speech
  • Poisoning
  • Severe burns
  • Severe dizziness
  • Shortness of breath
  • Stroke
  • Uncontrolled bleeding

Watch this video to learn more about urgent care options available to enrollees.


MYidealDOCTOR — Urgent care by phone or video chat

MYidealDOCTOR is an AmeriHealth Caritas DC provider that offers our enrollees access to health care professionals for urgent care, 24 hours a day, seven days a week. A provider will review the medical history you provide and contact you within minutes. The current average callback wait time is around 60 minutes or less.

Watch this video to learn more about MYidealDoctor.

Enrollees can choose how to access MYidealDOCTOR:

  • Use the MYidealDOCTOR app on your mobile device*
  • Call MYidealDOCTOR at 1-855-879-4332
  • Visit www.myidealdoctor.com

*Message and data rates may apply based on any agreements enrollees have with their network service providers.

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Transportation to urgent care clinic

AmeriHealth Caritas DC enrollees can schedule a same-day ride to a nearby urgent care clinic at no cost. View the Walk-In and After Hours Care (PDF) flyer to find an urgent care clinic near you or use the interactive map below. When you know where you want to go, call Transportation Services at 1-800-315-3485 to schedule a ride. Call ahead before you go to an urgent care clinic or before going to your PCP.

This video explains how to arrange transportation for an urgent care visit.

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24/7 Nurse Call Line

AmeriHealth Caritas DC enrollees can call the 24/7 Nurse Call Line at 1-877-759-6279 to speak to a nurse 24 hours a day, seven days a week. The 24/7 Nurse Call Line can help determine what type of care you might need, help you learn how to manage your symptoms, or provide assistance accessing one of the other urgent care options.

Watch this video to see how the 24/7 Nurse Call Line works. 

To view these videos in Spanish, visit our YouTube page.

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