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Emergencies and Urgent Care

You can also call our 24/7 Nurse Call Line at 1-877-759-6279 to have a nurse help you find a clinic near you and arrange a ride for you.

When you or your family needs urgent care, we can help!

Urgent care or emergency?

We can help you decide whether you should seek urgent medical care, go to your primary care provider’s (PCP) office, or go to the emergency room. We can also help you get a ride to seek medical care. Call our 24/7 Nurse Call Line at 1-877-759-6279, 24 hours a day, seven days a week.

Urgent care is medical care you need within 24 hours that might not be an emergency.

Emergency care is medical care you need right away for a serious, sudden (sometimes life-threatening) injury or illness. An emergency injury or illness could cause your whole body or parts of your body to stop working or to not work correctly. If you have an emergency, call 911 or go to the emergency room.

The chart below only provides some examples of when you may need to go to an urgent care location or the emergency room. If you aren’t sure where you should go to get care, call your PCP’s office or the 24/7 Nurse Call Line.

Urgent care
  • Allergies and sinus problems
  • Cold or flu
  • Diarrhea
  • Earache
  • Fever
  • Minor cuts
  • Pink eye
  • Rashes
  • Sore throat
  • Stomachache
  • Upper respiratory infection
  • Urinary tract infection
  • Vomiting
Emergency care
  • Broken bones
  • Chest pain
  • Drug overdose
  • Loss of speech
  • Poisoning
  • Severe burns
  • Severe dizziness
  • Shortness of breath
  • Stroke
  • Uncontrolled bleeding

Urgent care by phone

MYidealDOCTOR is an AmeriHealth Caritas District of Columbia (DC) provider that offers our members access to health care professionals for urgent care, 24 hours a day, seven days a week. Please visit for details.

Members can choose how to access MYidealDOCTOR:

  • Use the MYidealDOCTOR app on your mobile device*
  • Call MYidealDOCTOR at 1-855-879-4332
  • Visit

*Message and data rates may apply based on any agreements members have with their network service providers.

Talk with a provider

A provider will review the medical history you provide and contact you within minutes. The current average callback wait time is around 30 minutes or less.

Address the issue

A provider will listen to you and try to help you with your health concerns.

Common conditions treated by MYidealDOCTOR:

  • Allergies
  • Bronchitis
  • Constipation
  • Cold/flu
  • Diarrhea
  • Ear infection
  • Fever
  • Joint aches and pains
  • Sore throat
  • Skin inflammations

Walk-in and after-hours care

Visit a clinic or urgent care (immediate care) center (PDF)
with walk-in and after-hours care.