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Providers

Your feedback matters!

The annual Provider Satisfaction Survey for 2019 is underway. To help us continually improve, we want to hear from you. If you receive a yellow envelope with a survey enclosed, we highly encourage you to complete it and return it to us. You can do so in one of two ways:

Internet — Complete the online survey and enter the user name and password included in the letter you received. If you have difficulty accessing the online survey, please email Provider Practitioner.

Mail — Complete the survey and mail it back in the postage-paid envelope to
SPH Analytics, P.O. Box 5703, Hopkins, MN 55343.

Thank you in advance for your cooperation. We really appreciate your time!

NaviNet provider portal

Submit referrals and claims and view member eligibility and benefits.

Log inRegister

Pharmacy prior authorization form

View the online pharmacy prior authorization form.

Will you Let Us Know?

Use the Let Us Know program to partner with AmeriHealth Caritas District of Columbia to better engage with and manage the health care needs of our members — your patients. The program helps connect members with resources, such as the Rapid Response and Outreach Team and Care Management.

Check out our provider orientation and quick reference materials for easy access to the information you need.

Get your health plan news via email. Sign up for Network News, our free email service, to receive important health plan communications from AmeriHealth Caritas DC.

All communications

Important contact information

  • Provider Account Executives (PDF)
  • Provider Services: 202-408-2237 or 1-888-656-2383
  • Provider Services fax: 202-408-1277
  • Utilization Management: 1-888-605-4807
  • Utilization Management fax: 1-877-759-6216
  • Credentialing: 1-877-759-6186