Enrollees

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Benefits, programs, and services

AmeriHealth Caritas District of Columbia (DC) offers a full range of services for the DC Healthy Families Medicaid program and the DC Healthcare Alliance.

As an AmeriHealth Caritas District of Columbia (DC) enrollee, you are not responsible to pay for medically necessary covered services provided by an AmeriHealth Caritas DC provider. If you receive a bill, call Enrollee Services right away at 1-800-408-7511 (TTY 202-216-9885). They can tell you why you were billed.

Here are some ways you can help avoid receiving a bill for medical services:

  • Always carry your AmeriHealth Caritas DC enrollee ID card with you. We recommend all enrollees download the AmeriHealth Caritas DC mobile app, so that your enrollee ID number is conveniently available from your smartphone.*
  • When you go to a hospital, provider’s office, or pharmacy, show your enrollee ID card to the person who checks you in to make sure they have the correct information
  • As soon as any of your personal profile information changes (such as your name, address, or telephone number), please notify the District of Columbia Economic Security Administration (ESA) Service Center by calling 202-727-5355
  • Make sure your provider has the correct birth dates for you and your children who are AmeriHealth Caritas DC enrollees. Also make sure your sex is accurately listed. Any error could cause you to receive a bill by mistake.

If you have questions or need assistance, please call Enrollee Services at 1-800-408-7511 (Medicaid TTY 202-216-9885 or 1-800-570-1190; Alliance TTY 202-216-9885 or 1-800-570-1190). Enrollee Services representatives are available 24 hours a day, seven days a week. 

*Messaging and data rates may apply.

What is the CAHPS Survey?

As an AmeriHealth Caritas District of Columbia (DC) enrollee, you may be invited to participate in the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey.

 The CAHPS Survey is an opportunity to share your honest feedback about your health care experiences as an enrollee. Your responses help AmeriHealth Caritas DC become a better health plan for you.

How do I participate?

If you are one of the enrollees randomly chosen to participate this year, you will receive the survey in the mail from SPH Analytics.  You can complete the survey by mail or over the phone. Your answers may be in English or Spanish and are anonymous.

Please call SPH Analytics at 1-888-797-3605 if you have any questions.

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Need a ride to your appointments?

Our transportation support benefit can help you get to your appointments and obtain medications. Find out more about this program program and see if you are eligible.