Interpretation and translation services
Interpretation and translation services and services for the hearing and visually impaired are FREE.
AmeriHealth Caritas District of Columbia (DC) will provide oral interpretation services if you need them, including at the hospital. Please call Enrollee Services at 1-202-408-4720 or toll-free at 1-800-408-7511 to get interpretation services. Please call us before your doctor's appointment if you need interpretation services. Interpreter services are usually provided over the telephone. If you need an interpreter to be with you at your doctor's appointment, you must let us know 2 business days before the appointment.
If you get information from AmeriHealth Caritas DC and need it translated into another language, call Enrollee Services toll-free at 1-800-408-7511.
Services for the hearing and visually impaired
If you have trouble hearing, call Enrollee Services at 1-202-408-4720 or toll-free at 1-800-408-7511 or through our TTY service at 1-800-570-1190. If you have trouble seeing, call nrollee Services toll-free at 1-800-408-7511. We can give you information on an audio tape, in Braille, in large print or in another language.
Complaints and grievances
If you requested to have interpretation services at your medical visit but did not receive them, you can file a complaint/grievance. Learn how to file a complaint.